Email editor unavailable

Incident Report for Coniq

Resolved

This incident has been resolved.
Posted Aug 26, 2022 - 17:50 BST

Monitoring

The email editor is now back online. Monitoring and waiting for updates from our 3rd-party.
Posted Aug 26, 2022 - 17:00 BST

Identified

An issue with the 3rd-party service powering our email editor has been identified. Their endpoints are currently down and the issue is being investigated. This is only impacting the editing of email template, NOT sending email communications. Sending sheduled and triggered emails are not affected
Posted Aug 26, 2022 - 16:56 BST
This incident affected: Marketing and Service Communications (Mail Communications).