All Systems Operational
Coniq Marketing and Loyalty Platform Operational
90 days ago
99.99 % uptime
Today
Core functionalities and UI ? Operational
90 days ago
99.98 % uptime
Today
Receipt Scanning ? Operational
90 days ago
100.0 % uptime
Today
Insights Hub ? Operational
90 days ago
100.0 % uptime
Today
Payment Gateway ? Operational
90 days ago
100.0 % uptime
Today
Coniq APIs Operational
90 days ago
99.97 % uptime
Today
Coniq platform API ? Operational
90 days ago
99.94 % uptime
Today
Scanner API ? Operational
90 days ago
100.0 % uptime
Today
Marketing and Service Communications Operational
90 days ago
100.0 % uptime
Today
Mail Communications ? Operational
90 days ago
100.0 % uptime
Today
SMS Communications ? Operational
90 days ago
100.0 % uptime
Today
PUSH Communications ? Operational
90 days ago
100.0 % uptime
Today
Email Editor ? Operational
90 days ago
100.0 % uptime
Today
Scanners Operational
90 days ago
99.94 % uptime
Today
Scanner's platform connectivity ? Operational
90 days ago
99.97 % uptime
Today
Scanner's SIM Providers ? Operational
90 days ago
99.9 % uptime
Today
Analytics Platform (Tableau) ? Operational
90 days ago
99.99 % uptime
Today
Coniq Help Centre ? Operational
90 days ago
100.0 % uptime
Today
Coniq Support Ticket Management ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 12, 2025

No incidents reported today.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Resolved - We are pleased to confirm that our third party has now restored full service.

All devices should reconnect automatically if they haven't already. Should you run into any issues, please restart the device to force a full sync and refresh.

We apologise for any inconvenience this has caused.

Feb 6, 15:54 GMT
Update - Our third-party continues to restore services across our global scanner network.

We have been able to confirm that devices are successfully connecting and transmitting data to our systems as well as synchronising with our device management platform.

Feb 6, 15:06 GMT
Monitoring - Our third party has informed us that they have re-routed the network traffic to a secondary network gateway and are seeing significant improvements in connection stability.

You may start to see connections on scanners re-established.

Feb 6, 11:53 GMT
Identified - We have been made aware by our SIM provider that they are experiencing a major outage across their network.

Devices may lose data connection (unless they have a Wi-Fi connection).

Transactions can still be recorded on scanners and will synchronise when the connection is restored.

This issue is unrelated to yesterday's scanner incident.

Apologies for any inconvenience this may cause.

Feb 6, 10:48 GMT
Resolved - This incident has been resolved.
Feb 6, 11:16 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 6, 10:56 GMT
Identified - The issue has been identified and a fix is being implemented.
Feb 6, 10:52 GMT
Feb 5, 2025
Resolved - This incident has been resolved.
Feb 5, 17:02 GMT
Monitoring - We are aware that some devices have experienced a brief lockout error on the scanners.

All devices have now been unlocked all devices and should do so automatically.

Feb 5, 15:19 GMT
Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.