All Systems Operational
Uptime over the past 90 days. View historical uptime.
Coniq Marketing and Loyalty Platform Operational
90 days ago
99.97 % uptime
Today
Core functionalities and UI ? Operational
90 days ago
99.94 % uptime
Today
Receipt Scanning ? Operational
90 days ago
99.94 % uptime
Today
Insights Hub ? Operational
90 days ago
100.0 % uptime
Today
Payment Gateway ? Operational
90 days ago
100.0 % uptime
Today
Coniq APIs Operational
90 days ago
99.97 % uptime
Today
Coniq platform API ? Operational
90 days ago
99.94 % uptime
Today
Scanner API ? Operational
90 days ago
100.0 % uptime
Today
Marketing and Service Communications Operational
90 days ago
99.98 % uptime
Today
Mail Communications ? Operational
90 days ago
99.95 % uptime
Today
SMS Communications ? Operational
90 days ago
100.0 % uptime
Today
PUSH Communications ? Operational
90 days ago
100.0 % uptime
Today
Email Editor ? Operational
90 days ago
100.0 % uptime
Today
Scanners Operational
90 days ago
99.94 % uptime
Today
Scanner's platform connectivity ? Operational
90 days ago
100.0 % uptime
Today
Scanner's SIM Providers ? Operational
90 days ago
99.89 % uptime
Today
Analytics Platform (Tableau) ? Operational
90 days ago
100.0 % uptime
Today
Coniq Help Centre ? Operational
90 days ago
100.0 % uptime
Today
Coniq Support Ticket Management ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 4, 2024

No incidents reported today.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Scanner SIM Data Connectivity
Resolved - This incident has been resolved.
Oct 1, 19:36 BST
Update - We are continuing to investigate this issue alongside our 3rd party partners.

This is only a partial outage due to high congestion on the networks. As such, you may find scanners remain operational and connected to the network.

For devices that are struggling to connect, the transactions will remain stored on the device until the connection is restored.

We wish to apologise for any inconvenience this may cause.
Oct 1, 15:28 BST
Investigating - We have been made aware of an issue affecting SIM connectivity across our scanners.

Coniq is working with our 3rd parties to restore service.
Oct 1, 12:12 BST
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024
Platform outage - Region 2
Resolved - This incident has been resolved.
Sep 28, 23:41 BST
Monitoring - A fix has been implemented and we continue to monitor. Clients with remaining issues are in active contact with Coniq. degraded functionality is client specific.
Sep 28, 21:04 BST
Identified - Issue has been identified, initial remediation actions taken. Coniq platform running, Coniq continue to investigate ancillary effects. Update to follow.
Sep 28, 20:32 BST
Investigating - Coniq are aware of an issue with our US instance (EMEA Clients are not affected). This is causing issues with access to the Coniq platform and API.
Sep 28, 19:36 BST
Sep 27, 2024

No incidents reported.

Sep 26, 2024
Points Events - Slow processing
Resolved - This incident has been resolved.
Sep 26, 14:02 BST
Investigating - We are investigating an issue with our points events processing.

Clients may experience slow processing of earned points to customer accounts.
Sep 26, 13:37 BST
Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

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