Resolved -
This incident has been resolved.
Sep 28, 23:41 BST
Monitoring -
A fix has been implemented and we continue to monitor. Clients with remaining issues are in active contact with Coniq. degraded functionality is client specific.
Sep 28, 21:04 BST
Identified -
Issue has been identified, initial remediation actions taken. Coniq platform running, Coniq continue to investigate ancillary effects. Update to follow.
Sep 28, 20:32 BST
Investigating -
Coniq are aware of an issue with our US instance (EMEA Clients are not affected). This is causing issues with access to the Coniq platform and API.
Sep 28, 19:36 BST