All Systems Operational

Uptime over the past 90 days. View historical uptime.
Marketing, Loyalty & CRM Platform Operational
Core Functionalities and UI Operational
Receipt Scanning Operational
Payment Gateway Operational
Card Linking Operational
Insights Hub Operational
APIs & Webhooks Operational
Platform API Operational
Scanner API Operational
App API Operational
Webhooks Operational
Marketing and Service Communications Operational
Mail Communications Operational
SMS Communications Operational
PUSH Communications Operational
Email Editor Operational
Scanners Operational
Scanner Platform Connectivity Operational
Scanner SIM Cellular Data Connection Operational
AI Agent Operational
Analytics Platform (Tableau) Operational
Coniq Help Centre Operational
Coniq Support Ticket Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 24, 2026

Delayed processing of loyalty points
Resolved - This issue has been resolved. All points from transactions made between around 10:20 and 14:30 CEST (08:20–12:30 UTC) have now been added to member accounts, and points are being processed normally again.

We apologise for the disruption and thank you for your patience.
Sep 24, 13:35 BST
Identified - We have identified the cause of the delays in processing loyalty points and have applied a fix. Points are being added to member accounts again, including those from transactions made since around 10:20 CEST (08:20 UTC)."

Transactions and points earned or redeemed during this period will be applied to member accounts automatically as the queue of points events clears, with no action needed. Some accounts may take a little longer than others to update.

We are monitoring closely and will confirm here once all pending events have been processed and the incident is resolved.
Sep 24, 13:25 BST
Investigating - Since approximately 10:20 CEST (08:20 UTC) today, we have been seeing delays in processing loyalty points events. Points earned or redeemed during this period may not yet appear on member accounts.
No data has been lost. The affected events are queued and will be processed once the issue is resolved. Our engineering team is actively investigating, and we will post another update within the next hour, or sooner if anything changes.

We apologise for any inconvenience.
Sep 24, 12:44 BST

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

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