Resolved -
We are pleased to confirm that our third party has now restored full service.
All devices should reconnect automatically if they haven't already. Should you run into any issues, please restart the device to force a full sync and refresh.
We apologise for any inconvenience this has caused.
Feb 6, 15:54 GMT
Update -
Our third-party continues to restore services across our global scanner network.
We have been able to confirm that devices are successfully connecting and transmitting data to our systems as well as synchronising with our device management platform.
Feb 6, 15:06 GMT
Monitoring -
Our third party has informed us that they have re-routed the network traffic to a secondary network gateway and are seeing significant improvements in connection stability.
You may start to see connections on scanners re-established.
Feb 6, 11:53 GMT
Identified -
We have been made aware by our SIM provider that they are experiencing a major outage across their network.
Devices may lose data connection (unless they have a Wi-Fi connection).
Transactions can still be recorded on scanners and will synchronise when the connection is restored.
This issue is unrelated to yesterday's scanner incident.
Apologies for any inconvenience this may cause.
Feb 6, 10:48 GMT