All systems continue to be stable after fixes deployed
Posted Nov 16, 2024 - 13:37 GMT
Monitoring
As of 17:!6 Eastern: Coniq platform restored. Majority of Coniq client front ends utilizing the Coniq API are up. Working with remaining clients. US Client specific.
Posted Nov 15, 2024 - 22:24 GMT
Investigating
Overarching issue has reoccurred, Coniq are investigating.
Posted Nov 15, 2024 - 21:19 GMT
Monitoring
The fix implemented at 13:31 Eastern resolved the issue. Improved end point specific rate limiting has been introduced used to avoid this issue in the future.
Posted Nov 15, 2024 - 19:53 GMT
Update
A fix has been implemented allowing access to numerous clients. Coniq continue to work on fixing the remaining issue.
Posted Nov 15, 2024 - 18:31 GMT
Identified
Coniq have identified the cause of a large traffic volume causing issues with authentication API, we are working to fix as a top priority.
Posted Nov 15, 2024 - 17:51 GMT
Investigating
Currently investigating an issue which is blocking Coniq’s US clients from authenticating in apps and websites (Oauth)
Posted Nov 15, 2024 - 16:48 GMT
This incident affected: Coniq Marketing and Loyalty Platform (Core functionalities and UI) and Coniq APIs (Coniq platform API).