Intermittent access to Coniq incident ticket management tool

Incident Report for Coniq

Resolved

This incident has been resolved.

Posted Jan 18, 2024 - 11:15 GMT

Identified

Our supplier has confirmed they have identified the cause and are working on a fix.

If you have an issue that requires urgent attention, please contact support via phone.

Toll Free phone numbers can be found here: https://coniq.atlassian.net/wiki/spaces/SUP/pages/249331725/Support+Contact+Details

Posted Jan 18, 2024 - 09:58 GMT

Update

We are continuing to investigate this issue.

Posted Jan 18, 2024 - 09:57 GMT

Investigating

Coniq has been made aware by our supplier of an intermittent issue affecting access to our incident management tool.

We can confirm emails are being received, however, due to the intermittent access issues, there may be a delay in response to your issue.

If you have an issue that requires urgent attention, please contact support via phone.

Toll Free phone numbers can be found here: https://coniq.atlassian.net/wiki/spaces/SUP/pages/249331725/Support+Contact+Details

We apologise for any inconvenience this may cause.

Posted Jan 18, 2024 - 09:39 GMT

This incident affected: Coniq Support Ticket Management.