Loyalty Platform down for EU and Middle East Users

Incident Report for Coniq

Resolved

This incident has been resolved.
Posted Jul 11, 2023 - 13:31 BST

Monitoring

The platform is back online, with API and scanner connections restored. Marketing and service communications have resumed.
Posted Jul 11, 2023 - 13:07 BST

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 11, 2023 - 12:51 BST

Update

We are continuing to investigate this issue.
Posted Jul 11, 2023 - 12:43 BST

Update

We are investigating an issue affecting our marketing and loyalty platform where it has become inaccessible for our European and Middle East clients. This affects our ability to send email, SMS and push notifications, Scanner connections to the platform are also affected.
Posted Jul 11, 2023 - 12:27 BST

Investigating

We are currently investigating this issue.
Posted Jul 11, 2023 - 12:17 BST
This incident affected: Coniq Marketing and Loyalty Platform (Core functionalities and UI), Marketing and Service Communications (Mail Communications, SMS Communications, PUSH Communications, Email Editor), Scanners (Scanner's platform connectivity), and Coniq APIs (Coniq platform API, Scanner API).