All Systems Operational
Uptime over the past 90 days. View historical uptime.
Coniq Marketing and Loyalty Platform Operational
90 days ago
99.97 % uptime
Today
Core functionalities and UI ? Operational
90 days ago
99.93 % uptime
Today
Receipt Scanning ? Operational
90 days ago
99.94 % uptime
Today
Insights Hub ? Operational
90 days ago
100.0 % uptime
Today
Payment Gateway ? Operational
90 days ago
100.0 % uptime
Today
Coniq APIs Operational
90 days ago
99.94 % uptime
Today
Coniq platform API ? Operational
90 days ago
99.89 % uptime
Today
Scanner API ? Operational
90 days ago
100.0 % uptime
Today
Marketing and Service Communications Operational
90 days ago
99.98 % uptime
Today
Mail Communications ? Operational
90 days ago
99.95 % uptime
Today
SMS Communications ? Operational
90 days ago
100.0 % uptime
Today
PUSH Communications ? Operational
90 days ago
100.0 % uptime
Today
Email Editor ? Operational
90 days ago
100.0 % uptime
Today
Scanners Operational
90 days ago
99.94 % uptime
Today
Scanner's platform connectivity ? Operational
90 days ago
100.0 % uptime
Today
Scanner's SIM Providers ? Operational
90 days ago
99.89 % uptime
Today
Analytics Platform (Tableau) ? Operational
90 days ago
100.0 % uptime
Today
Coniq Help Centre ? Operational
90 days ago
100.0 % uptime
Today
Coniq Support Ticket Management ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
US region - authentication issues
Resolved - All systems continue to be stable after fixes deployed
Nov 16, 13:37 GMT
Monitoring - As of 17:!6 Eastern:
Coniq platform restored.
Majority of Coniq client front ends utilizing the Coniq API are up. Working with remaining clients.
US Client specific.
Nov 15, 22:24 GMT
Investigating - Overarching issue has reoccurred, Coniq are investigating.
Nov 15, 21:19 GMT
Monitoring - The fix implemented at 13:31 Eastern resolved the issue. Improved end point specific rate limiting has been introduced used to avoid this issue in the future.
Nov 15, 19:53 GMT
Update - A fix has been implemented allowing access to numerous clients. Coniq continue to work on fixing the remaining issue.
Nov 15, 18:31 GMT
Identified - Coniq have identified the cause of a large traffic volume causing issues with authentication API, we are working to fix as a top priority.
Nov 15, 17:51 GMT
Investigating - Currently investigating an issue which is blocking Coniq’s US clients from authenticating in apps and websites (Oauth)
Nov 15, 16:48 GMT
Nov 15, 2024
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Delayed sending of email communications
Resolved - Incident resolved. This was identified as a downstream supplier release a software update which needed to be backed out following client notifications.
Nov 12, 19:22 GMT
Monitoring - A fix has been implemented, we are monitoring for stability.
Nov 12, 13:46 GMT
Identified - The issue has been identified and a fix is being worked on.
Nov 12, 13:38 GMT
Investigating - We are investigating delayed sends of a number of communications. The team are actively working to establish what the issue is and resolve.
Nov 12, 13:00 GMT
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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